4 Support
If you have questions, problems, proposals, or comments relating to the P4dragonor PACTOR, please contact the following address.
SCS
Special Communications Systems GmbH & Co. KG
Roentgenstrasse 36
63454 Hanau
Germany
Phone: +49 6181 85 00 00
Fax.: +49 6181 99 02 38
E-Mail: info@scs-ptc.com.com/dealers/

4.1 Repairs
If a problem occurs and it’s necessary to send your SCSproduct to maintenance, please take care of the following:
• Always contact SCSby email before sending a modem. You will be supplied with return instructions which are important for receiving modems from outside the EU.
• Package the device with care. Use suitable and enough packaging material.
• Attach a cover note to the shipment. Do this always, also if you have emailed or talked to us previously. Printouts of exchanged emails are helpful.
• Describe the problem as good as you can.
• Write clearly.
• Give us your phone number and/or email address so that we can contact you if necessary.
• Don’t forget your return address and if available your MASTER or VISA card information for billing!

http://www.scs-ptc.com/dealers/